Shipping Policy

1. Order Processing Time

At Vindkar, every order is carefully prepared to ensure your woven storage pieces arrive safely and in excellent condition.

All orders are processed within 3–5 business days after payment confirmation.

During this time, each item is carefully inspected, securely packaged, and prepared for shipment.

2. Shipping Methods & Delivery Estimates

We currently offer reliable shipping options for customers across Europe.

Standard Shipping

  • Free shipping on orders over €50
  • Estimated delivery time: 7–15 business days

Express Shipping

  • Shipping fee: €9.99
  • Estimated delivery time: 5–8 business days

Delivery times are estimates and may vary depending on your location, customs clearance, holidays, weather conditions, and carrier delays.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

You can use the tracking number to follow your package throughout the delivery process.

4. Shipping Countries

Vindkar currently ships to customers across Europe and selected international destinations.

We currently offer delivery to the following countries:

Europe:
United Kingdom, Ireland, Austria, Belgium, Poland, Denmark, Germany, France, Finland, Netherlands, Luxembourg, Monaco, Portugal, Sweden, Switzerland, Spain, Greece, Hungary, and Italy.

International:
Canada and the United States.

If your country is not listed above, please contact us before placing your order. Our team will be happy to assist you.

5. Customs & Import Duties

For international shipments, customs procedures may occasionally affect delivery times.

Customers are responsible for any customs duties, import taxes, or additional fees that may apply according to local regulations.

6. Delivery Delays

While we work hard to ensure timely delivery, unexpected delays may occur due to:

  • Customs processing
  • Carrier delays
  • Weather conditions
  • Peak holiday seasons

We appreciate your understanding and patience in these situations.

7. Incorrect Shipping Information

Please carefully check your shipping address before completing your order.

If an incorrect address is provided, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery information.

8. Damaged or Lost Packages

If your order arrives damaged or you believe your package has been lost during transit, please contact us within 48 hours after delivery or the expected delivery date.

Please provide:

  • Order number
  • Photos of the package or damaged item
  • Relevant details about the issue

Our team will review the situation and provide assistance.

9. Contact Us

If you have any questions about shipping, please contact us:

Email: support@vindkar.com

We usually respond within 24 hours.