Returns & Refund Policy

At Vindkar, we hope you love every piece you receive. If your purchase does not meet your expectations, you may request a return within 30 days after delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The product must include the original packaging.
• Items damaged due to improper use cannot be accepted.

Please contact us before sending any return. Unauthorized returns may not be accepted.

Additional clarification on statutory rights:
The eligibility conditions above apply to our voluntary 30-day return policy. They do not limit or replace any non-excludable statutory rights that apply to your order. If a statutory right conflicts with a condition in this policy, the statutory right will apply.

How to Request a Return

To start a return request, please contact our customer support team:

Email: support@vindkar.com

Please provide:

• Order number
• Reason for return
• Photos of the product (if applicable)

Our team will review your request and provide return instructions.

Return Shipping Costs

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, Vindkar will cover the return shipping cost.

Please contact us within 48 hours after delivery and provide photos showing the issue.

The 48-hour request is intended to help us assess delivery issues promptly. It is not a deadline for reporting a defect or exercising any statutory right. If you discover an issue later, please contact us as soon as possible. Your applicable statutory rights are not affected.

Change of Mind

If you change your mind or order the wrong size or style, return shipping costs are the customer's responsibility.

For customers exercising a statutory right of withdrawal in the European Union, the customer is responsible for the direct cost of returning the goods only if this responsibility was communicated before the purchase. If it was not communicated before the purchase, return costs will be handled as required by law.

Refund Process

Once your return has been received and inspected, your refund will be processed within 3–5 business days.

The refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional processing time.

For customers exercising a statutory right of withdrawal in the European Union, the refund includes the cost of the least expensive standard delivery option offered at checkout. Any additional cost resulting from choosing a more expensive delivery option is not refundable. We will issue the refund within the applicable statutory deadline. We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever happens first.

Exchange Policy

Currently, we do not offer direct exchanges.

If you would like a different product, size, or style, please return your original item and place a new order after your return has been approved.

Order Cancellation

If you need to cancel or modify your order, please contact us as soon as possible.

Once your order has been processed or shipped, we are unable to cancel or change the shipment.

If you no longer wish to keep your order after delivery, you may request a return according to our return policy.

This section describes whether we can modify or stop a shipment. It does not limit any statutory right to withdraw from a purchase. For customers in the European Union, please also see Sections 7 and 9.

European Union Customer Rights

For customers located in the European Union, you have the right to cancel your order within 14 days after receiving your purchase, according to applicable consumer protection laws.

Returned items must be unused and in their original condition.

This policy does not affect your statutory rights under EU consumer protection regulations.

EU customers can exercise their statutory right of withdrawal without giving a reason before delivery or within 14 days after receiving the last item in their order. If items in an order are delivered separately, the 14-day period starts when the last item is delivered.

The 30-day return period in Section 1 is separate from and does not replace or reduce this statutory right. For a statutory withdrawal, customers may handle goods as necessary to establish their nature, characteristics, and functioning. A customer may be responsible for any diminished value resulting from handling beyond what is necessary. The “unused” and “original packaging” conditions in this policy do not limit applicable statutory withdrawal rights.

After notifying us of a statutory withdrawal, customers must send the goods back within the period required by applicable law. Some legally defined product categories may be exempt from the statutory right of withdrawal.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@vindkar.com

We usually respond within 24 hours.

EU Electronic Withdrawal Requests

EU customers can submit an electronic withdrawal request before delivery or within 14 days after receiving the last item in their order by using the withdrawal or return request option available through the “Manage My Order” link in our website footer.

To submit a request, customers will be asked to confirm their withdrawal and provide their name and order details. We will send confirmation of the request by email.